How to get help
Tickets in the portal, info@loyalty.lt, and what to include for a fast answer.
How to get help
A ticket in the portal
The fastest route is Tickets: click "New ticket", describe the problem and attach a screenshot. The ticket reaches us with your account context, so there is no need to explain who you are. Replies appear in the same place and by email.
For general questions write to info@loyalty.lt.
What helps us answer faster
- What you did and what you expected
- The shop, the employee or the customer's card number, if relevant
- The exact error message or a screenshot
- The date and roughly the time
Urgent cases
If scanning or point crediting is down at the till, mark the ticket urgent and name the shop — those come first.
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