Scanning a customer card

Every operation starts by identifying the customer.

Three ways

1. QR code — the customer shows the code in the app, you tap "Scan card" and point the camera.
2. Barcode — for a physical card.
3. Manual entry — type the card number when the code cannot be read.

Once identified, the screen shows the name, the point balance and the card status.

When it will not scan

• Wipe the camera lens and shade the screen from direct sunlight.
• Ask the customer to raise their screen brightness.
• A cracked screen gets in the way — use manual entry.
• If it says "Card not found", the customer may be showing another company's card, or the account is inactive.

Without a card

A coupon can be redeemed without a card — the coupon code is enough. No points are earned then, as there is no account to credit.